Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you receive your order to tell us you want to cancel, and a further 14 days to send the items back.
We go further than the legal minimum. You have 30 days from delivery to return anything that is unused and in its original packaging for a full refund.
If the item is faulty, damaged or not what you ordered, we cover the return postage. If you have simply changed your mind, return postage is yours to pay.
Under the Consumer Rights Act 2015 you have 30 days to reject goods that are faulty and get a full refund. After 30 days, and within 6 months, we will repair or replace the item. Email us with your order number and a photo of the fault.
For hygiene reasons we cannot accept returns on used grooming tools that have been in contact with an animal, or on opened litter products, unless they are faulty. This does not affect your statutory rights.
Refunds are processed within 5 working days of us receiving the return. Your bank may take a further 3-5 working days to show the money in your account.
