How much is delivery?
Delivery is free on every UK order, with tracking included. There is no minimum order value.
How long does it take?
Orders are processed within 1–2 working days, and delivery takes 3–5 working days after dispatch. See our Delivery Policy.
Do you deliver outside the UK?
No, we currently deliver to the United Kingdom only.
How can I track my order?
You receive a tracking link by email when your order is dispatched. You can also use our Track Your Order page.
What is your returns window?
30 days from delivery. Items must be unused and in their original packaging.
Who pays return postage?
The customer pays return postage. If your item is faulty, damaged, or incorrect, we cover it.
Do you offer exchanges?
We do not offer direct exchanges. Return the item for a refund and place a new order.
When will I receive my refund?
Approved refunds are issued to your original payment method within 5 working days after we receive and inspect your return. Your bank may take a few extra days to show it.
Is there anything you cannot accept back?
For hygiene reasons, grooming tools that have been used on an animal and used litter products cannot be returned unless they are faulty. See our Return and Refund Policy.
How do I choose the right size?
Size information is listed on each product page. For coats and carriers, measure your dog from the base of the neck to the base of the tail for length, and around the widest part of the chest for girth. For beds, choose by your dog's weight. If you are between sizes, go up. Not sure? Email us and we will help.
Do the electrical products have a UK plug?
Yes. Mains-powered products are supplied with a UK 3-pin plug; rechargeable products charge via USB.
How do I clean the products?
Care instructions are listed in each product description.
Which payment methods do you accept?
The payment methods shown at checkout, including major debit and credit cards, Apple Pay, and Google Pay. See our Payment Policy.
Can I change or cancel my order?
Email us as soon as possible. If your order has not been dispatched yet, we can change or cancel it free of charge. Once dispatched, you can use our 30-day returns.
How can I reach you?
Email support@roverandridge.com or call +44 7455 948128, Monday to Friday, 9:00am – 5:00pm (UK time). We reply to every email within 24 hours on working days.
