Payment Policy

Accepted payment methods

We accept the payment methods shown at checkout, including major debit and credit cards, Apple Pay, and Google Pay.

All prices are in pounds sterling (GBP).

When you are charged

Payment is taken when you place your order. If your order is cancelled or cannot be fulfilled, you receive a full refund to your original payment method.

Security

Our checkout is protected with SSL encryption, and payments are processed by PCI-compliant payment providers. We do not store your full card details.

Payment problems

If your payment fails, please check your card details and billing address, or try another payment method. If the problem continues, contact your bank or email us at support@roverandridge.com.

Contact

Rover & Ridge
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@roverandridge.com
Phone: +44 7455 948128
Customer service hours: Monday to Friday, 9:00am – 5:00pm (UK time)